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+--- Thread: Road Runner Internet Service for Pahoa (/showthread.php?tid=8005)
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Road Runner Internet Service for Pahoa - critterlover - 11-07-2010
It is a little before noon on Sunday, November 7th. At 905A on Saturday morning our service was down. I called to find that 'Pahoa is experiencing intermittent service interruptions. Technicians are working to restore service as soon as possible.' Just for my own information, I did a search of my System Event Log and since November 1st I've experienced a 30% outage daily, during day time hours. We left yesterday to go to Waimea and returned at 5ish to no internet. I called again and got the same answer..only with a call back from Road Runner, an apology for the disruption in service and a promise to credit our account. I then facebooked a couple of my neighbors, via my Blackberry, to tell them to call Road Runner and complain as they were out as well. The kicker, the smart little thang who assured me I would receive a credit mustered me off the phone before ever getting account information and silly me...I did not think to say 'hey, wait!' Grey hair moment...
This morning, still no service! Arggh!!! I called and was connected to 'Road Runner International' who tried to placate me with the usual spiel. I told him my service is unacceptable. With that I received a ticket number and connection to the local technical department. I was told that 'the' technician was unable to make it out 'there' [Pahoa] by daylight but is on his way. And apologies of course for the disruption of service.
I am going to print up my event log and am going to contact the Oceanic Time Warner folks and insist there is a credit! It may be a dollar a day, but if everyone called who has been totally inconvenienced by the 'technician' they employ who is unable to get out 'there' [come on...24 hours later?] then perhaps they will reassess their loss factor.
It is up, now, and working at full speed. Who knows how long.
Ordinarily I do not make a big thing of this, but this is one of those times when being a captive audience to a monopoly must be turned around to work against them, not us. Today, more and more people have data services that rely on the internet; like phones [VoIP], like Roku [Netflix], like Cell phone signal boosters, and other conveniences which all hitch a ride via the internet to deliver quality service. Living with poor management by RoadRunner through their partner here locally, is unacceptable.
Just my opinion..
Toni, who is a 'critter lover'
www.write-matters.com
RE: Road Runner Internet Service for Pahoa - Rob Tucker - 11-07-2010
I switched from RR to Hawaiiantel which operates over the existing telephone line. The Hawaiiantel package, including local and lond distance nationwide is $57/mo. I think. It took about ten minutes to install.
RE: Road Runner Internet Service for Pahoa - Beachboy - 11-07-2010
aloha Toni
Welcome to the third world commonly known as Puna! I used Road Runner for years in Hnolulu. I really loved their internet service. Their upload time was amazing compared to the slow molasses speed of HawaiianTel's DSL service. But there were things that bothered me about TimeWarner. For instance, why did we have to be billed a month in advance with Road Runner? Why is their technology still stuck on the shared line system of operations?
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Let's get together and over grow the government!!!!
RE: Road Runner Internet Service for Pahoa - critterlover - 11-07-2010
AN UPDATE:
I don't know what mitigated it, but for the first time EVER I received an unsolicited call from ROADRUNNER technical people to find out if our services had been restored, when and if they were working without interruption. That call came in 4 hours after our service was restored. We were able to watch an entire Roku movie 1h 44m without interruption. I sat down to read email and service was bye bye. However, it was fleeting. So it is not yet fully restored.
Honestly, we've NEVER had problems with our internet until the CABLE sever incident back a few months ago. From then there has simply been nothing but problems but since NOV 1st far more than is routine. I have felt like I was on the old time dial up systems when you would get booted every 5 minutes and it would take 10 to dial up again! But, at least I have it now. Tomorrow is another day. I will compile my data and send them a letter requesting an accounting of what has happened. I feel badly for friends who live close by who still hadn't had theirs restored!!!
Toni, who is a 'critter lover'
www.write-matters.com
RE: Road Runner Internet Service for Pahoa - Aaron S - 11-07-2010
It was probably an e-mail from me that did the trick. I sent an e-mail to Oceanic Time Warner Cable's Big Island General Manager today. I told her there is serious service issues going on in Puna. I sent her a link to your posting and another individual's blog postings (who has had intermittent problems for nearly a year).
RE: Road Runner Internet Service for Pahoa - critterlover - 11-08-2010
@Aaron S: I sent an e-mail to Oceanic Time Warner Cable's Big Island General Manager today. I told her there is serious service issues going on in Puna. I sent her a link to your posting and another individual's blog postings
ME: Thank you! I don't know if that was the reason but since I've never received a call back before to check on whether I was 'okay' with our service I will assume it was your diligence. It is not like they did not know there were issues out here for some days. It is up and seems to be performing well. It would be nothing excepting there are essential services, like phones, that rely on connectivity. Where we are, cell service is available only if you have a signal booster, so when folks like our neighbors who live down the street from me and whose phones are with the cable company and whose cells do not have a signal...potential emergency situations could prove catastrophic.
Toni, who is a 'critter lover'
www.write-matters.com
RE: Road Runner Internet Service for Pahoa - Hotzcatz - 11-09-2010
We keep the landline service as well as personal radios (ham radio) for just such emergency use. Dependence on cable and cell during any sort of widespread emergency doesn't work well. When the power goes out cellphones generally do, too. The landline phone was working during the last big earthquake while all the cell phones were gone. The ham radio always works although that will usually let you talk to someone far away and the repeaters which would let you chat with folks closer aren't reliable during huge disasters.
As for roadrunner service, it isn't just Puna which experiences rolling blackouts, it's up the coast as well. More than likely it is island wide.
Kurt Wilson
RE: Road Runner Internet Service for Pahoa - mdd7000 - 11-09-2010
All it takes is one tree branch to fall across a fiber line and cable and telephone (DSL) go down.
If internet is that vital for you, pay for a backup system, whether that is DSL, satellite, cell or dial-up. Then make sure you have an electrical backup to provide power for the other equipment. None of the companies guarantee 100% up-time, nor can they.
RE: Road Runner Internet Service for Pahoa - Aaron S - 11-09-2010
I have Road Runner service in Kona and its been rock solid for me(more than Hawaiian Telcom's DSL service).
RE: Road Runner Internet Service for Pahoa - alfastatik - 11-11-2010
I've been having rr probs for awhile in Pahoa. intermittent service keeps bumping me from the remote network my employer uses. If work's not saved it's lost. Gotta coninuously login and reconnect. Anyone got the rr tech support # handy?
Jeffrey Krepps
jevkreppsz@juno.com
Kurtistown, HI