10-31-2017, 07:17 PM
I remember at our local Post Office in Honolulu a lot of regular users were frustrated that they did not have a counter along the waiting line. Such counters are extraordinarily useful, not only for filling forms while one is waiting, but more so for resting heavy packages while waiting. Particularly useful for elderly people with heavy packages during holiday season. And during wet winters when placing a package on the wet floor means picking it up later gets your clothes or the counter wet and dirty.
But they had a large TV hanging from the ceiling. So patrons said: If you got money to spend on a big TV for entertainment, how about a counter like the ones other post offices in Honolulu have--say about 4 1/2 feet high and 8 feet long. The counters are pretty standard.
"On no," replied the manager. "We can't just do that. We have to get permission from the mainland. And hire a designer for the counter."
How about you just use the designs from the other Honolulu post offices that have counters? The size would fit perfectly here.
"No, that has never been done. We have to go through the mainland and apply for approvals and get a designer."
The counter was eventually obtained after patrons appealed to mainland managers for action. The local manager was disgruntled that patrons complained to the mainland. Time from 1st raising of issue to counter completion: nearly two years.
The fact that they did not perceive to begin with that patrons need a counter far more than a TV? Hard to fathom.
But they had a large TV hanging from the ceiling. So patrons said: If you got money to spend on a big TV for entertainment, how about a counter like the ones other post offices in Honolulu have--say about 4 1/2 feet high and 8 feet long. The counters are pretty standard.
"On no," replied the manager. "We can't just do that. We have to get permission from the mainland. And hire a designer for the counter."
How about you just use the designs from the other Honolulu post offices that have counters? The size would fit perfectly here.
"No, that has never been done. We have to go through the mainland and apply for approvals and get a designer."
The counter was eventually obtained after patrons appealed to mainland managers for action. The local manager was disgruntled that patrons complained to the mainland. Time from 1st raising of issue to counter completion: nearly two years.
The fact that they did not perceive to begin with that patrons need a counter far more than a TV? Hard to fathom.