Hawaiian Airlines refuses to refund our tickets

[Obie]

They refunded a $3500.00 ticket to Japan for my wife but we didn't cancel the ticket, they were not flying there when she wanted to go. We asked for a refund because the event she was going to attend was cancelled and wasn't going to rescheduled.

If you cancelled your ticket you may be out of luck.

I would contact Hawaiian via their website. Don't waste you time calling !!