From Spectrums's website.Bear in mind this conversation had already been going for 10 minutes or so:
"We're performing planned maintenance, which is interrupting internet, TV and voice services in your area. We're doing everything we can to fix the problem as soon as possible."
The following occurred although the start of it is missing, this is online chat with Spectrum. Their comments are italized, mine are not:
I see there is an outage affecting service in your area.
Affected Services
INTERNET
TV
VOICE
Our technicians are doing everything they can to repair the problem. Our agents don't have any other information at this time. Would you like a callback when your service is restored?
No, thank you
Alright. Feel free to check back later at any time.
Is there anything else we can help you with?
I have another question
What else can we help with?
What is 3 x 7 divided by 1?
Could you say a little more about what we can help you with?
I thought you were intelligent. I was testing you.
All of our agents are currently assisting other customers. We can connect you with an agent or you can ask another question.
Estimated wait less than
30 minutes
What else can we help with?
why has my wait time gone up to fix the problem from 10 minutes to 30?
Sorry to hear you're having issues today. Could you give us a little more detail about what we can help you fix?
Time dilation I guess. What do you have to say about that?
All of our agents are currently assisting other customers. We can connect you with an agent or you can ask another question.
Estimated wait less than
30 minutes
"We're performing planned maintenance, which is interrupting internet, TV and voice services in your area. We're doing everything we can to fix the problem as soon as possible."
The following occurred although the start of it is missing, this is online chat with Spectrum. Their comments are italized, mine are not:
I see there is an outage affecting service in your area.
Affected Services
INTERNET
TV
VOICE
Our technicians are doing everything they can to repair the problem. Our agents don't have any other information at this time. Would you like a callback when your service is restored?
No, thank you
Alright. Feel free to check back later at any time.
Is there anything else we can help you with?
I have another question
What else can we help with?
What is 3 x 7 divided by 1?
Could you say a little more about what we can help you with?
I thought you were intelligent. I was testing you.
All of our agents are currently assisting other customers. We can connect you with an agent or you can ask another question.
Estimated wait less than
30 minutes
What else can we help with?
why has my wait time gone up to fix the problem from 10 minutes to 30?
Sorry to hear you're having issues today. Could you give us a little more detail about what we can help you fix?
Time dilation I guess. What do you have to say about that?
All of our agents are currently assisting other customers. We can connect you with an agent or you can ask another question.
Estimated wait less than
30 minutes