12-07-2020, 08:15 PM
wasting your own time?
I don't presume to know the intent behind TomK's post, but I read it as less about wasting time and more about the process, capability, and effectiveness of corporate AI chat technology. Although the AI couldn't accurately provide a wait time for speaking with a representative, I have met residents of East Hawaii who have the same problem when we agree on a meeting time. In that way, Spectrum AI successfully emulates the human grasp of Hawaiian Time.
I also considered that AI over the last 4 years may have learned there's almost no downside to lying, with abandon, and most American human customers have become desensitized to the ruse from frequent, repeated exposure. So why not? In fact, some customers won't even notice they're being given two different somewhat contradictory possibilities, and will just be happy to pick the one most agreeable with their situation. "10 minutes? That's fine with me!"
Thanks TomK for posting your exchange with the bot. The next time I call or chat with a helpline I'll know what I may expect, and from that perspective readers on Punaweb could very well save valuable time.
I don't presume to know the intent behind TomK's post, but I read it as less about wasting time and more about the process, capability, and effectiveness of corporate AI chat technology. Although the AI couldn't accurately provide a wait time for speaking with a representative, I have met residents of East Hawaii who have the same problem when we agree on a meeting time. In that way, Spectrum AI successfully emulates the human grasp of Hawaiian Time.
I also considered that AI over the last 4 years may have learned there's almost no downside to lying, with abandon, and most American human customers have become desensitized to the ruse from frequent, repeated exposure. So why not? In fact, some customers won't even notice they're being given two different somewhat contradictory possibilities, and will just be happy to pick the one most agreeable with their situation. "10 minutes? That's fine with me!"
Thanks TomK for posting your exchange with the bot. The next time I call or chat with a helpline I'll know what I may expect, and from that perspective readers on Punaweb could very well save valuable time.