12-31-2022, 07:23 AM
Cheap tickets are great until you find they aren't. One big issue with SW is that they don't seem to have an agreement with other airlines to fly their passengers to their destination if SW can't do it. In other words, you're on your own if your flight gets canceled. The other majors have agreements that allow them to book their passengers on other flights if it becomes necessary. SW only has the ability to book the passenger on its own flights. And because their ancient software system was so overwhelmed, they couldn't even book hotel rooms for their flight crews let alone passengers so even their staff are left stranded along with their passengers.