09-14-2017, 10:40 AM
Has anyone actually got a tire repaired there? Every time I have gone there for a tire repair "their technician" determined that the tire can't be repaired for (insert bogus sounding reason) and the only option is to buy a new tire(s). Maybe the experience would be different if you bought their tire warranty and you were "only" on the hook for the mounting fees plus the amortized tread calculation that they determine (which is probably more $ than the wholesale cost of a tire), if it was early in the tread, would they then repair the tire when it suits them?
One time I was there I heard the customer service rep tell a customer that their tire was too unsafe to "let them" drive on it, and for "legal reasons" the only option was to buy a tire from them. The guy argued and lost, reluctantly putting his money down for a tire. I observed this practice at Les Schwab in Alaska too so maybe it's standard practice in the industry.
Lex Brodies pulled the same stunt on me today, but unlike the guy in the above paragraph, I had a spare. Not a real tire but a donut variety. They put it on for me but it was flat too, they didn't put any air into it and drove it flat into a parking space like sticking a giant vulcanized rubber middle finger up at me. Fortunately I have one of those air compressors that plug in the 12v which gives me the convenience of not having to do things like checking my spare very frequently.
This post isn't just about venting my frustrations, I'm wondering if anybody has got a tire repaired there. Free repairs is one of the perks they offer when you buy tires from them, but in my experience I've never seen that they actually do it. Today I drove out of there on the donut and fix the tire myself. A flat repair kit is only a few dollars and it's not hard to do. I've also driven for years on tires "repaired" with that "Fix a Flat" stuff that comes in a can.
ETA: I ALMOST FORGOT THE BEST PART! My tire wasn't flat, it had a small nail in it so it was losing a few PSI per day. It was 30 PSI when I pulled in driving it and 30 PSI when I pulled out with it in my trunk! So they couldn't "let me" drive away with a full tire "for legal reasons", but their crack legal team decided it's OK for me to drive away on a flat donut?
One time I was there I heard the customer service rep tell a customer that their tire was too unsafe to "let them" drive on it, and for "legal reasons" the only option was to buy a tire from them. The guy argued and lost, reluctantly putting his money down for a tire. I observed this practice at Les Schwab in Alaska too so maybe it's standard practice in the industry.
Lex Brodies pulled the same stunt on me today, but unlike the guy in the above paragraph, I had a spare. Not a real tire but a donut variety. They put it on for me but it was flat too, they didn't put any air into it and drove it flat into a parking space like sticking a giant vulcanized rubber middle finger up at me. Fortunately I have one of those air compressors that plug in the 12v which gives me the convenience of not having to do things like checking my spare very frequently.
This post isn't just about venting my frustrations, I'm wondering if anybody has got a tire repaired there. Free repairs is one of the perks they offer when you buy tires from them, but in my experience I've never seen that they actually do it. Today I drove out of there on the donut and fix the tire myself. A flat repair kit is only a few dollars and it's not hard to do. I've also driven for years on tires "repaired" with that "Fix a Flat" stuff that comes in a can.
ETA: I ALMOST FORGOT THE BEST PART! My tire wasn't flat, it had a small nail in it so it was losing a few PSI per day. It was 30 PSI when I pulled in driving it and 30 PSI when I pulled out with it in my trunk! So they couldn't "let me" drive away with a full tire "for legal reasons", but their crack legal team decided it's OK for me to drive away on a flat donut?
