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I had been told (canʻt remember by whom) that we would eventually receive our deed after paying off our house, but it takes six months to a year. We paid off our house about a year and a half ago and have received nothing. Is there something we should do? I imagine I would have to talk to someone at the county building but I have no idea who that would be. We have an e-copy of the deed we got at closing and thatʻs it. Should I pursue this? Any ideas who/where? Mahalo.
Certainty will be the death of us.
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01-29-2025, 01:47 AM
(This post was last modified: 01-29-2025, 01:54 AM by HiloJulie.)
You have to contact the State Bureau of Conveyances.
Bureau of Conveyances
You can set up an online account and search for documents for a fee or try call them.
Are you sure the mortgage company filed the "Release of Mortgage?
That SHOULD trigger the Bureau to send a clear deed, but maybe not.
ETA: I guess they don't auto send the deed after payoff. From the website:
Q: I paid off my mortgage so how do I get a copy of my deed?
A: You will not get a copy of your deed when you pay off your mortgage. You should have received a copy of your deed during the closing of the original purchase of your property. When your mortgage has been paid off, it is important to obtain a copy of your “Release” document issued by the lender or their servicing company. If you did not, you can order copies of these documents from our website.
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Okay, Julie. You got me and Iʻm eating humble pie as I acknowledge your gracious answer to my question which I had to un-ignore you to view. Your answer was very helpful and I thank you for that. Of course when I went to the website and had to set up an account, I got nowhere. I tried three times, entering the password and confirming it, and then verifying the confirmation email. But each time I got a message telling me I used an incorrect password when I tried to log in so I gave up for now. Iʻll call them later. I do appreciate your help however. Mahalo.
Certainty will be the death of us.
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@kalianna
It was my pleasure to help!
And after all, I really am not as bad as some try to make me out to be
At any event, I do sympathize with the State of Hawaii website - it can be temperamental at times. I have had luck using Firefox, and sometimes it works and sometimes it doesn't with Edge.
I also know that some of the websites for the State and County MAY not like a VPN - in that the website wants a true-blue Hawaii IP address coming in. Also, if I use my home Hawaiian Telcom Fiber internet I have no problems, but if I use my Verizon iPhone on Verizon data as a hotspot - it won't work.
Knowing the State, the website is probably looking for the users AOL browser on a dial up connection!
Anyways, good luck!
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(01-29-2025, 09:55 PM)kalianna Wrote: Okay, Julie. You got me and Iʻm eating humble pie as I acknowledge your gracious answer to my question which I had to un-ignore you to view.
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