Exceptional Customer Service

[luisac]

The College of Continuing Education and Community Service (CCECS)
at the University of Hawai`i at Hilo offers Exceptional Customer
Service: the New Strategy to Boosting Sales on Friday, May 6, from
9 a.m. – 4 p.m., in UH Hilo's UCB Room 331. The cost is $150*.

The workshop is an interactive and engaging course taught by Lani
Weigert, who will show participants how to identify and assess
customers' needs to achieve satisfaction, how to build sustainable
relationships of trust through open and interactive communication,
and how to meet personal and team sales goals by providing more
service rather than more selling.

*Private and non-government employers/businesses may qualify for a
50% tuition waiver through the State's Employment & Training Fund
(ETF). For details, visit
http://labor.hawaii.gov/wdd/home/employers/etf/micro/ and apply at
least 10 days before the start of class.

For more information or to register, contact CCECS at 932-7830 or
email ccecs@hawaii.edu. Disability accommodation and alternate
format are available upon request. Contact 932-7830 (v) or 933-
3334 (TTY) for assistance.