Anybody having dsl problems orchidland?

[kalakoa]

tried to get business-level DSL (or ANY type of broadband service) installed and they said it wasn't available

Probably talking to the wrong "they".

http://www.hawaiiantel.com/business/Busi...n-One.aspx

http://www.hawaiiantel.com/business/Busi...dband.aspx

DIA is not cheap, but there are often substantial discounts when it's bundled with Hosted VoIP, and it's available anywhere (yes, anywhere) Telcom has poles. I think the SLA is 99.7% uptime with repairs in 4-hours...

[Susan]

First Hawaiian tel patched me in at the 6 inch pole and then friends helped just run cable on the ground to the router in the house.
Contractor had to put in 3 more pole to get power to the house. He accidentally chopped my ground wire so we spliced.

While off island the electrician ran electric cable all the way to the house. Thought I would just have him bring the cat5 down this way.
The elec wiring was bid. The stringing of the Cat5 wasn't. I didn't get the price before hand and it was a shock. If I had it wouldn't be over head.
It was fine Jan - March when it wasn't raining.

Thanks for the advice about the little roof on the NID

Yes telecommuting means I get to live here in Paradise. I sure could use that upgrade though. How many hundreds a month is it?

[Susan]

First Hawaiian tel patched me in at the 6 inch pole and then friends helped just run cable on the ground to the router in the house.
Contractor had to put in 3 more pole to get power to the house. He accidentally chopped my ground wire so we spliced.

While off island the electrician ran electric cable all the way to the house. Thought I would just have him bring the cat5 down this way.
The elec wiring was bid. The stringing of the Cat5 wasn't. I didn't get the price before hand and it was a shock. If I had it wouldn't be over head.
It was fine Jan - March when it wasn't raining.

Thanks for the advice about the little roof on the NID

Yes telecommuting means I get to live here in Paradise. I sure could use that upgrade though. How many hundreds a month is it?

[terracore]

I appreciate the links Kalakoa, those were the folks I was talking to.

Then again, I couldn't get residential service either until I contacted somebody at corporate who greased the skids for me.

[kalakoa]

How many hundreds a month is it?

For any "business" offering, you will have to deal with a salesperson; only they can write quotes. No idea what the current promotions are, but the BAiO/DIA bundle does require a minimum number of phones, at which point substantial discounts may apply to the entire package.

couldn't get residential service either until I contacted somebody at corporate

I've seen situations where Telcom couldn't find a new service location but I've never had to escalate an installation to corporate.

[Susan]

The new service location was initially my issue. Couldn't find the address I gave them. They found similar but with an extra zero in it. Pointed them to the tax key map. Address was corrected based on tax key map and I was hooked up. Don't settle for, "we can't find that address".

[terracore]

For those newer readers...Our problem for the first 3+ years was "no ports available in Orchidland". Then after the FCC grant it was "Available in Orchidland, not available at your address" (they could find address OK, it just wasn't available). After corporate looked at it they sent a truck out and somebody went up on the line and determined it was available and we lived happily ever after with our 7/1 service until last week. Though I did have to install a smart router to control the outbound speeds otherwise one device making any kind of upload would kill all devices from any type of download.

[terracore]

I'm incredibly disappointed in Hawaiiantel.

We didn't get the optimistic "you'll probably get service sooner than they estimated" that some here had spoken of and we had hoped for.

What actually happened was that at 9 minutes before the end of the work day of scheduled service, after well over a week without DSL internet, a tech called us and said the problem was due to a SOFTWARE ERROR ON THEIR END. (The last person I talked to told me that their diagnostics said there was "definitely something wrong with the line".)

So... we're happy to have broadband again. NOT happy that they lied to us, setup an unneeded physical service date over a week away, and then called us up and said "HA! HA! There never WAS a problem we couldn't fix with a few keystrokes!"

I quizzed the tech who called me. He said that somebody had reassigned our port to someone else under some obscure (to me) thing called "provisioning".

[kalakoa]

somebody had reassigned our port to someone else

The sad part is, Telcom could just as easily install more ports -- they already have the TA built out, just have to drop another linecard into the chassis, it's highly unlikely that they're anywhere near capacity.

They probably need more Federal grants...