04-28-2011, 01:25 PM
I rarely go to Luquin's but when I do it's usually someone else's choice. (Hey, I go with the flow!) Putting aside the mediocre food, my experience with Luquin's service is rarely good--not because anyone's ever been surly, but because they seem way understaffed and/or the servers are just not paying attention.
Whenever I see ineffective staff in any organization I blame the leader. Sorry, that's the reality. It's the leader's job to hire the right people and provide conditions where they can succeed. If they don't, it's time for said leader to reflect and make adjustments.
Well-run organizations listen to customer feedback and take appropriate action (ex; re-training, more presence on the floor, replacing employees who don't represent the values of the organization, etc.)
Salvador deserves his props for everything he does for the community. But I just can't make the leap to "his good works improve the flavors of his food"! There's no doubt in my mind that just as Salvadore has the power to do good deeds for the community, he also has the power to improve the quality of his food if he chooses to do so.
That said, I don't believe that Salvadore has any incentives to improve. Luquin's seems to have found just the right niche in Pahoa: a client base willing to put up with less-than-stellar service and mediocre food, as long as the price is right.
I don't fit that demographic, but to each his/her own.
Whenever I see ineffective staff in any organization I blame the leader. Sorry, that's the reality. It's the leader's job to hire the right people and provide conditions where they can succeed. If they don't, it's time for said leader to reflect and make adjustments.
Well-run organizations listen to customer feedback and take appropriate action (ex; re-training, more presence on the floor, replacing employees who don't represent the values of the organization, etc.)
Salvador deserves his props for everything he does for the community. But I just can't make the leap to "his good works improve the flavors of his food"! There's no doubt in my mind that just as Salvadore has the power to do good deeds for the community, he also has the power to improve the quality of his food if he chooses to do so.
That said, I don't believe that Salvadore has any incentives to improve. Luquin's seems to have found just the right niche in Pahoa: a client base willing to put up with less-than-stellar service and mediocre food, as long as the price is right.
I don't fit that demographic, but to each his/her own.
Tim
A superior man is modest in his speech, but exceeds in his actions--Confucius
A superior man is modest in his speech, but exceeds in his actions--Confucius