10-05-2011, 01:44 PM
Maccuu, thanks for the feedback. It might sound counterintuitive, but I actually value negative feedback more than the positive, as customer critiques are what ultimately fuel improvement. That said, it's also gratifying to hear that Hawaiian Airline's product upgrade is being noticed by customers. (Granted, when you're dealing with humans, variation in quality naturally follows.) The food and wine in business class is the real deal. They brought in Chef Chai to upgrade their menu and also Master Sommelier Chuck Furuya to match the wine to the cuisine. (The wines--including their flagship red "Pikake"--were blended/purchased exclusively for Hawaiian Air, which means this particular wine can only be enjoyed on HA flights and at Chuck's restaurant in Honolulu, "Vino".)
Proud to be a small part of HA"s product upgrade. As I do with all the negative feedback I run across, I'll be sure to pass on your kind words to the folks at HA.
Oh yeah, my recent flight to Haneda was wonderful, in spite of the fact that we landed two hours after a major typhoon hit Tokyo.
Proud to be a small part of HA"s product upgrade. As I do with all the negative feedback I run across, I'll be sure to pass on your kind words to the folks at HA.
Oh yeah, my recent flight to Haneda was wonderful, in spite of the fact that we landed two hours after a major typhoon hit Tokyo.
Tim
A superior man is modest in his speech, but exceeds in his actions--Confucius
A superior man is modest in his speech, but exceeds in his actions--Confucius