04-21-2013, 01:49 AM
quote:
Originally posted by pahoated
Hawaiian Electric billing is pretty bad. I have had a few odd billing events, that is why I know anything above simple collecting at the HELCO Hilo office gets any billing discrepancy kicked up to HECO in Honolulu. From there, mass confusion can start. A large part of this was finding out HECO in Honolulu does their reviews manually by hand. Apparently, they have the same technophobia their customers have, and their billing system is archaic and obsolete. That, and they have central billing authority on Oahu, understandable in the stove-pipe era they are locked into.
"This island Hawaii on this island Earth"
And that is why, each month, for over 15 years, upon arrival of the HELCO bill, I open my old style manual check book and pull out my bic ball point pen and write out a check, stick it into the self addressed return envelope and reach into my briefcase and take one more "forever" stamp, slap it on the return envelope and drop it into the mail box!
Do the same with Hawaiian Telcom.
And never once has there been an issue.