05-18-2013, 10:22 AM
quote:
Originally posted by Green
I will never buy a pump from Sears again. I bought a pump from them about a year ago, off the shelf and it leaked. I returned it and got another off the shelf same thing, if leaked as well. So I returned that one too , went to home depot and picked one up and it worked fine.
I've only bought 3 things from Sears in the last 20 years. Upon getting them home I discovered all 3 of them were used/store returns. But yet they "let" me pay full/new price for them. For this reason I have not purchased anything from Sears since, the only exception being a specialty-order new appliance.
But let's not just beat Sears up. Let me tell you about my experience at Walmart. I bought a router there and although I am extremely computer savvy, I could not get it to work. So I called India and asked for help. Long story short, they determined that the router had a failed firmware update, which can only happen after purchase. In other words, somebody had purchased the router, attempted a firmware update which failed, and so they took it back to Walmart. India informed me that the unit was bricked and had to be returned as there was no way to fix it without replacing the firmware chip itself. So I took it back to Walmart. I explained the entire problem to the returns "specialist" and I specifically told her that this was the 2nd time this unit had been returned, that it was broken, had to go back to the factory, and not to put it back on the shelf. She assured me that Walmart had the best interest of its customers in mind. A few days later I was back at Walmart and thought... let me just check and see. So I went over to the electronics section and there it was. I am positive it was the same unit because I could see the distinctive tearing I did to the packaging when I ripped it open, now all taped closed. The saddest part was not only that they were trying to sell a product that will never work, that had already been returned twice.... the price was actually higher than when I originally bought it. Unreal!