12-27-2007, 01:53 PM
I recently went to my American Airlines account to consider booking a flight. Much to my surprise my balance account went from 52,500. to 0
A link saying a new policy started Dec.16 that 18 months of none activity would expire miles. I called them and told them I had not been notified of this change by mail or email. They verified my email. Which was correct. I was told that I should have been notified and since Dec 16th was not that long ago that they could reinstate my miles if I created activity. One way was to donate a minimum of 250 miles to a children's charity. I took that option. Now my miles are good for a minimum of 18 months from today or next activity. I just think it was not right for AA to take away the miles in the first place. What if I hadn't checked my account for several months. I checked my balance recently and didn't see any warning. Oh well maybe the charities will get a couple of ticket from all the donations they might receive
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A link saying a new policy started Dec.16 that 18 months of none activity would expire miles. I called them and told them I had not been notified of this change by mail or email. They verified my email. Which was correct. I was told that I should have been notified and since Dec 16th was not that long ago that they could reinstate my miles if I created activity. One way was to donate a minimum of 250 miles to a children's charity. I took that option. Now my miles are good for a minimum of 18 months from today or next activity. I just think it was not right for AA to take away the miles in the first place. What if I hadn't checked my account for several months. I checked my balance recently and didn't see any warning. Oh well maybe the charities will get a couple of ticket from all the donations they might receive
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"Yearn to understand first and to be understood second."
-- Beca Lewis Allen
-- Beca Lewis Allen