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Experience with Hilo/Verizon extended "warranty"
#1
Whether or not to get the extended warranty is always the question.

When buying a phone from Verizon, it rears it's ugly head in the form of an $11/month racket. But since everything now is built for planned obsolescence, we bought into the racket.

"If anything goes wrong with your phone, it is replaced the next day!" the misleading saleslady told me.

This is my experience:

They don't replace anything the next day.

The Verizon store doesn't have replacement warranty phones.

The Verizon store says somebody will FedEx the phone to you.

Verizon sends you an email specifying it is going to the wrong address.

You call Verizon, and point out the wrong address.

Verizon says, no problem, they contacted FedEx and it has been re-routed to correct address.

You don't believe it, and the next day go to FedEx in person and show them the tracking number.

FedEx tells you the shipment wasn't re-routed, it was ordered to be returned to the shipper.

You contact the Verizon and after 30+ minutes on a borrowed phone (because yours doesn't work) they explain that "for some reason when they ask phones to be re-routed, FedEx returns them instead."

You point out that if they know this, why do they bother? Why not send another phone to correct address instead of going through these shenanigans?

Verizon tells you what a valuable customer you are.

Verizon tells you this time they are *really* sending the phone to the correct address, but since it's a Friday, "next day delivery" of new phone really means, 6 days after your phone quit working.

All this, for only $11/month, quite a bargain? I'll let you know mid-next week when the "next day delivery" of replacement phone is supposed to happen.

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Experience with Hilo/Verizon extended "warranty" - by terracore - 06-16-2017, 09:53 AM

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