07-06-2014, 01:42 PM
Make sure you stop at Coconut Grill in Hilo. They totally need someone who's great at customer service. We were surprised to have a real bad experience there a few weeks back. Waited like 90 min's for our food. Everyone around us had eaten and left, and we were still waiting. I'm not one to complain, but I finally had to. They sorta shrugged while they apologized, saying the kitchen was super busy. (Uh, yeah, we know - we saw how many people had been served!) Too bad - it's got good food and good atmosphere. Maybe they need YOU! They've had openings for servers lately. I get the feeling they lost more than one person at once.