04-29-2015, 05:32 AM
I ran into some shipping delays back during the holidays and spoke to customer service about it. They said that for orders with free shipping they can (and do) deprioritize the picking and packing. Essentially, by choosing free shipping you've said you don't need it right away.
They don't need to build marketshare anymore, they need to better monetize their service. These processing delays and marketplace outsourcing can save on order fulfillment costs and provide customer motivation to upgrade to Prime all at the same time. Genius!
They don't need to build marketshare anymore, they need to better monetize their service. These processing delays and marketplace outsourcing can save on order fulfillment costs and provide customer motivation to upgrade to Prime all at the same time. Genius!