03-28-2016, 01:22 PM
I recently purchased four faucet lines from amazon and they only shipped three of them, the fourth one went into a "shipping pending" status. This confused me because when I bought them there were 5 listed as being in stock.
I used the amazon "chat" feature and asked the representative about the fourth shipment. He or she used a few canned responses to try and deflect my search for knowledge. But their queue of complainers wasn't getting any shorter and I was willing to call in sick to work if I had to, to get to the bottom of the mystery.
Eventually they went off the script of prepared responses and stated that the 4th item had to be transferred from another warehouse. I said great, if you have the 4th item, please ship it in time for my installation. Then they went back to a prepared response and said that they had requested to upgrade to expedited shipping, however it wouldn't change the shipping date (5 days away). So then I checked the web site and pointed out they were still listing 1 item in stock. Ship it to me. SHIP THE DAMN FAUCET LINE TO ME NOW AND I WILL GO AWAY.
No-can-do, they said.
So it was clear to me that if amazon has this product in a warehouse somewhere, it is not in a warehouse that also has a shipping center. The rep said the item had to be transferred from another warehouse and had a shipping date and that they could request a faster shipping service, but not a sooner shipping date.
The representative did agree with me that listing 5 items in stock when they can actually only ship 3 of them in a reasonable time isn't acceptable, so they provided the customer service gestures of submitting a request for a faster delivery option (but not an effect on shipping date... and that was a REQUEST, not any indication it won't ship slow parcel pool). They also gave me a $5 credit and adding one month to my next Prime membership. If I understand their legalese, my next renewal of Prime will be 13 months at the 12 month price. They aren't extending my CURRENT Prime membership... only if I renew.
I used the amazon "chat" feature and asked the representative about the fourth shipment. He or she used a few canned responses to try and deflect my search for knowledge. But their queue of complainers wasn't getting any shorter and I was willing to call in sick to work if I had to, to get to the bottom of the mystery.
Eventually they went off the script of prepared responses and stated that the 4th item had to be transferred from another warehouse. I said great, if you have the 4th item, please ship it in time for my installation. Then they went back to a prepared response and said that they had requested to upgrade to expedited shipping, however it wouldn't change the shipping date (5 days away). So then I checked the web site and pointed out they were still listing 1 item in stock. Ship it to me. SHIP THE DAMN FAUCET LINE TO ME NOW AND I WILL GO AWAY.
No-can-do, they said.
So it was clear to me that if amazon has this product in a warehouse somewhere, it is not in a warehouse that also has a shipping center. The rep said the item had to be transferred from another warehouse and had a shipping date and that they could request a faster shipping service, but not a sooner shipping date.
The representative did agree with me that listing 5 items in stock when they can actually only ship 3 of them in a reasonable time isn't acceptable, so they provided the customer service gestures of submitting a request for a faster delivery option (but not an effect on shipping date... and that was a REQUEST, not any indication it won't ship slow parcel pool). They also gave me a $5 credit and adding one month to my next Prime membership. If I understand their legalese, my next renewal of Prime will be 13 months at the 12 month price. They aren't extending my CURRENT Prime membership... only if I renew.