06-23-2016, 01:03 PM
I'm incredibly disappointed in Hawaiiantel.
We didn't get the optimistic "you'll probably get service sooner than they estimated" that some here had spoken of and we had hoped for.
What actually happened was that at 9 minutes before the end of the work day of scheduled service, after well over a week without DSL internet, a tech called us and said the problem was due to a SOFTWARE ERROR ON THEIR END. (The last person I talked to told me that their diagnostics said there was "definitely something wrong with the line".)
So... we're happy to have broadband again. NOT happy that they lied to us, setup an unneeded physical service date over a week away, and then called us up and said "HA! HA! There never WAS a problem we couldn't fix with a few keystrokes!"
I quizzed the tech who called me. He said that somebody had reassigned our port to someone else under some obscure (to me) thing called "provisioning".
We didn't get the optimistic "you'll probably get service sooner than they estimated" that some here had spoken of and we had hoped for.
What actually happened was that at 9 minutes before the end of the work day of scheduled service, after well over a week without DSL internet, a tech called us and said the problem was due to a SOFTWARE ERROR ON THEIR END. (The last person I talked to told me that their diagnostics said there was "definitely something wrong with the line".)
So... we're happy to have broadband again. NOT happy that they lied to us, setup an unneeded physical service date over a week away, and then called us up and said "HA! HA! There never WAS a problem we couldn't fix with a few keystrokes!"
I quizzed the tech who called me. He said that somebody had reassigned our port to someone else under some obscure (to me) thing called "provisioning".