08-04-2017, 03:32 AM
Speaking as someone who has been through the process:
1. The nice folks on Oahu don't know anything about DSL availability in Puna, even when you can clearly see the crew and trucks installing fiber and DSLAMs.
2. Telcom makes no assumptions about the facilities at your house. You have to get phone service first, then they can upgrade (if available). Without some kind of phone service, your address does not exist.
3. Telcom makes no assumptions about the capability of facilities at your house. Once you have "basic" DSL, you might be able to upgrade to a higher speed.
4. The "local office" closed several years ago, so if you need to present ID for your DSL order, you will be mailing a copy to Oahu.
1. The nice folks on Oahu don't know anything about DSL availability in Puna, even when you can clearly see the crew and trucks installing fiber and DSLAMs.
2. Telcom makes no assumptions about the facilities at your house. You have to get phone service first, then they can upgrade (if available). Without some kind of phone service, your address does not exist.
3. Telcom makes no assumptions about the capability of facilities at your house. Once you have "basic" DSL, you might be able to upgrade to a higher speed.
4. The "local office" closed several years ago, so if you need to present ID for your DSL order, you will be mailing a copy to Oahu.