09-07-2017, 11:55 AM
In our experience we've bought the extended warranties and if the machine breaks down under the standard manufacturer's warranty, the extended warranty still arranges the repair. Because they cover all the brands they have a bigger network of repair providers. They also deal with the repair companies (like Bob) directly so you never have to contact them. In our experience the guy came out and looked at the dishwasher but never returned to repair it. I called the warranty company and they found somebody else to come fix it. It wasn't a quick or painless process but I chalked it up to paradise tax.
The Samsung top-loading washers were recalled, if you have one maybe that's why they decided it couldn't be fixed. In my experience of shopping and reading reviews, Samsung appliances are pretty to look at but people hate them, and I've heard other warranty horror stories. The brand we've had best luck with is GE. LG is crap.
As far as "accommodation" is concerned, I believe it should be in the form of a 100% reimbursement of your purchase price, though they will probably try and convince you that you should accept less. If you purchased using credit card you could look at some of the rarely used benefits they tout to lure card members that are quickly forgotten. Some of them have concierge warranty assistance or automatic warranty extensions etc. Check to see if your card has anything useful like that, then plan on spending hours trying to use the service.
The Samsung top-loading washers were recalled, if you have one maybe that's why they decided it couldn't be fixed. In my experience of shopping and reading reviews, Samsung appliances are pretty to look at but people hate them, and I've heard other warranty horror stories. The brand we've had best luck with is GE. LG is crap.
As far as "accommodation" is concerned, I believe it should be in the form of a 100% reimbursement of your purchase price, though they will probably try and convince you that you should accept less. If you purchased using credit card you could look at some of the rarely used benefits they tout to lure card members that are quickly forgotten. Some of them have concierge warranty assistance or automatic warranty extensions etc. Check to see if your card has anything useful like that, then plan on spending hours trying to use the service.