07-12-2006, 06:43 PM
Ya, I got really good results by calling in for a trouble ticket for getting my phone and DSL connected after I moved from a spot in (dicey) Hawaiian Beaches to Orchidland, but it was a bit of hoop jumping choreography to get it done. Eventually they gave me a $25 credit for involving me in a major email security breech after the corporate changeover. Yippee! Seriously though the field techs from the local offices know a lot more about what's going on out here, and they only come out when there's a trouble ticket. My wish is that the lame-o "coming back local to Hawaii" ad campaign might actually mean a local service office someday. ya