09-03-2018, 10:38 AM
Okay, here is what I found out for internet in our area of HPP, middle off of Paradise. I apologize in advance for being long winded, and, not very technical.
- Spectrum
Went online and reviewed their plans, typed in our address, corporate website said we had coverage. I had questions, so phoned and THEN was told there is no coverage on our street or area. I asked how far down does Spectrum cover and she could not tell me, though she was the "on island" rep. That's bad.
- Hawaiian Telcom
The sellers currently have it installed in the home. When I phoned HT, they told me there are "not any portals available". I mentioned that the sellers currently have service, and was told when they cancel, "the first person to call will get it". There is no waiting list, no good customer service in this regard. We heard this same lame policy 8 years ago when buying our first home! It is amazing to me that in all of that time HT has done nothing to meet demand and growth in Puna, especially in the big and popular HPP subdivision. That's bad.
- Verizon Broadband
This is a good option for us, except that they want a two year contract. A cell tower is half a mile from our home, so we would have a good signal. Good cell reception is essential to having good internet with them. They have something new called a "Smart Hub" sort of like a We-Fi router, I guess. There is no complicated installation involved, just a "plug and play" situation with easy instructions. Hub costs $49 one time fee. The plan is about a third more than Aloha Broadband.
- Aloha Broadband
Good customer service on the phone. They cover from 18th Ave all the way down to Beach. $200 one time installation of antennae; they use radio repeaters for signal. I imagine this will cut out from time to time with storms and wind. We've had this type of internet before.
Anyone on PW using Aloha Broadband? I am leaning towards starting with them, as I don't really want to do the two year contract with Verizon, although I had Verizon broadband and loved it, no problems ever.
Mahalo again to everyone!
- Spectrum
Went online and reviewed their plans, typed in our address, corporate website said we had coverage. I had questions, so phoned and THEN was told there is no coverage on our street or area. I asked how far down does Spectrum cover and she could not tell me, though she was the "on island" rep. That's bad.
- Hawaiian Telcom
The sellers currently have it installed in the home. When I phoned HT, they told me there are "not any portals available". I mentioned that the sellers currently have service, and was told when they cancel, "the first person to call will get it". There is no waiting list, no good customer service in this regard. We heard this same lame policy 8 years ago when buying our first home! It is amazing to me that in all of that time HT has done nothing to meet demand and growth in Puna, especially in the big and popular HPP subdivision. That's bad.
- Verizon Broadband
This is a good option for us, except that they want a two year contract. A cell tower is half a mile from our home, so we would have a good signal. Good cell reception is essential to having good internet with them. They have something new called a "Smart Hub" sort of like a We-Fi router, I guess. There is no complicated installation involved, just a "plug and play" situation with easy instructions. Hub costs $49 one time fee. The plan is about a third more than Aloha Broadband.
- Aloha Broadband
Good customer service on the phone. They cover from 18th Ave all the way down to Beach. $200 one time installation of antennae; they use radio repeaters for signal. I imagine this will cut out from time to time with storms and wind. We've had this type of internet before.
Anyone on PW using Aloha Broadband? I am leaning towards starting with them, as I don't really want to do the two year contract with Verizon, although I had Verizon broadband and loved it, no problems ever.
Mahalo again to everyone!