10-24-2018, 08:14 AM
I sent an email to KHON's chief engineer, and he responded within an hour:
Our apologies this has taken so long. There has been limited support by remnants of what remains of the transmitter manufacturer. Support has been very slow and very poor, and their initial diagnosis and replacement module sent did not fix the issue. Our company has decided we need to move on without them, and they have purchased a new replacement exciter, the heart of the transmitter. The exciter has shipped and tracking indicates Friday delivery to Hilo. We hope this will resolve the issue. It may be Monday by the time it gets installed and wired and we know that it resolves the issue. Again, our apologies.
Thanks,
Jerry
Our apologies this has taken so long. There has been limited support by remnants of what remains of the transmitter manufacturer. Support has been very slow and very poor, and their initial diagnosis and replacement module sent did not fix the issue. Our company has decided we need to move on without them, and they have purchased a new replacement exciter, the heart of the transmitter. The exciter has shipped and tracking indicates Friday delivery to Hilo. We hope this will resolve the issue. It may be Monday by the time it gets installed and wired and we know that it resolves the issue. Again, our apologies.
Thanks,
Jerry
"I'm at that stage in life where I stay out of discussions. Even if you say 1+1=5, you're right - have fun." - Keanu Reeves