07-15-2020, 06:08 AM
Update from the USPS...
After the above email I hit reply and explained that the package was coming from Australia and not TO Australia.
Their reply: Although the USPS lost the shipment somewhere after LAX, "The seller is the only one that can file a claim and the sender needs to file the claim with the Australian Post."
Deflection #3! The tracking info clearly shows the USPS was in possession of the item when it disappeared and after unsuccessfully deflecting the attention from themselves after their incredibly lame excuse of "resolving" the issue by not replying to their own email, now they have passed the buck to the originating postal authority who successfully put it into the USPS custody after clearing US customs.
(Note: "Claim" implies attempting to seek some form of restitution, i.e. an insurance claim, this via the "missing mail" system which has nothing to do with processing insurance claims: defection #4)
Well played USPS.... well played.
Is this the dead end? Stay tuned! The shipper filed a missing mail piece inquiry with the Australian Post as the USPS suggested. Now it is an "International Incident". Two Bureaucratic Behemoths have entered Postaldome. Two may enter, but only one can leave!
(either way I'm pretty sure I get unfavorably screwed in the end).
After the above email I hit reply and explained that the package was coming from Australia and not TO Australia.
Their reply: Although the USPS lost the shipment somewhere after LAX, "The seller is the only one that can file a claim and the sender needs to file the claim with the Australian Post."
Deflection #3! The tracking info clearly shows the USPS was in possession of the item when it disappeared and after unsuccessfully deflecting the attention from themselves after their incredibly lame excuse of "resolving" the issue by not replying to their own email, now they have passed the buck to the originating postal authority who successfully put it into the USPS custody after clearing US customs.
(Note: "Claim" implies attempting to seek some form of restitution, i.e. an insurance claim, this via the "missing mail" system which has nothing to do with processing insurance claims: defection #4)
Well played USPS.... well played.
Is this the dead end? Stay tuned! The shipper filed a missing mail piece inquiry with the Australian Post as the USPS suggested. Now it is an "International Incident". Two Bureaucratic Behemoths have entered Postaldome. Two may enter, but only one can leave!
(either way I'm pretty sure I get unfavorably screwed in the end).