Shipping e Moving services

[Carolann R]

Well, it was real bad. They took 8 weeks to get our stuff to us. We had several things including our PC broken...a dining room chair was smashed, we still have things that we cannot find, which means boxes are missing. My mom's TV was broken, but we found a replacement (thanks Robin C. in Volcano). My sewing machine is broken...the box was bashed in. I love to sew and will have to wait to do any of that.

We paid a huge amount to them to have them load it and unload it at the destination. When they arrived at our home in Phoenix, the truck was an old broken down truck that said All Points Van Lines and had a broken lift on it, which I guess would've been okay except my husband's tool box is a huge MAC and side cabinets, etc. They had to actually hire a local flatbed to come in and load the tool box. The two guys were nice who loaded the truck - two guys. It took an entire day to get our stuff loaded.

When we finally got our stuff after two months, it was loaded in a way that the tool box was the first thing when you open the door and they just had the container dropped in front of our house here. They stated that we never paid to have it unloaded on this end and the paperwork never said anything about it being full service, even though I requested it and they did all the loading in Arizona. I asked them why I would have them load it on one end but not unload it here...what's the sense of that? They said they didn't understand it either. I called and complained and "Chris" said they couldn't arrange to have someone do it, but that they would give us $200 back on Tony's credit card. I made several calls to "Eli" who said he would track our things and keep in close touch with us...NEVER was able to reach him. He NEVER returned even one call or email. Always someone else who was under him.

Connie came over and helped us out - she's amazing. She suggested we back up Tony's little Toyota pickup to the container and off-loaded it there before we got the stuff into the garage. That was a great suggestion. My mom has one of those "Hoveround" chairs (weighs about 300 pounds) which Tony and I managed to manhandle off the container using a couple of straps as pulleys.

We ended up paying about 9,000 to get our stuff and our Toyota pickup shipped. They said 9 days before they came that it was too late to buy insurance so we couldn't. And as it turns out they charged us for packing materials we never even knew they were charging us for. They never told us the cost of the materials at the time, and they never did tell us how much they used. They said they pay 60 cents per pound to replace things, so we don't even know what it would be for the missing things and our computer is trashed...what's that - about $10?

And lastly, they want receipts for everything that was broken - I mean - come on...do you have receipts for everything you own? Probably Not.

I am glad it's over...glad never gonna do it again. You only learn by doing it, but I will tell you that I would never recommend this company as they treat you well before you actually ship and then you are hard pressed to hear from them again. They are not honest and I feel we were really taken for a ride. Go with a container via Pasha or Matson is my suggestion. Load it yourself - take the time and just do it. That way your stuff is not off-loaded again and again which is what happened with our stuff.

Carrie

"Outside of a dog, a book is man's best friend. Inside of a dog it's too dark to read." Groucho Marx

http://www.hellophoenix.com/art/dreamhawaii.Cfm