Amazon is really outdoing itself lately. I have a few orders placed over a month ago that haven't shipped, several more placed 3 weeks ago, and also almost everything ordered since then also hasn't shipped. All of these items were listed "in stock" when I ordered them, and still are.
Crossing the 1 month threshold is a new one, and last night I got an email from them apologizing for the delay for those orders, and instructing me to click a link affirming I still want the item, otherwise they would cancel the orders. (I think this is a throwback to the mail order days before email etc where if a company couldn't deliver a product within a month they had to send the person a postcard asking if they wanted to wait longer or get a refund. But also an "out" for them to not ship something if somebody ignores their email).
I've been trying to order from anywhere else or buying locally so long as I could accept the financials of doing so, as almost everybody else ships within a day of receiving the order, but at this point some of the things I ordered from Amazon with no ship date in sight are delaying projects I need to make progress on. So today I tried chatting with an associate.
"As per here, upon placing the items on the Month of March, there's an issue of delay from the items. If the item isn't readily available in the nearest fulfillment center, we need to obtain it from another fulfillment center and it takes additional time to ship your package."
"Yes, I totally understand your frustrations, Terracore. However, as you may know, upon placing the order, the availability of the item depends on the customer who's also placed the item on the same date or time. To the growth of Amazon, we strive to maintain the best service we can provide to our valued customers. In this case, my apologies for causing such inconvenience to you.
But thank you for bringing this to our end, it definitely help us to improve our service. We'll take appropriate action on each and every factor which cons-equated for this failure of our standards.
However, as of the moment, to be honest with you, the availability or the information of the item's shipping is not within my reach. So I am humbly asking you if you are still willing so give us a chance to deliver the item or would you like me to help you to check similar items with different seller?"
[check similar items with different seller]
(No other sellers.)
"Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment."
.........
"I can see that you're contacting us with orders that hasn't been processed yet"
"Upon checking those package hasn't been processed yet. We encounter delay on those packages. You may try to cancel the order and try to reorder...I'm not sure what causes the delay. The problem here is that there's a possibility that the order may not go through...there's a possibility that the package might be stock in the shipping process"
Is there somebody who does know why I'm not getting my stuff?
"I'm sorry but no one will be able to give more about aobu the packages"
The chat window then closed and went to a survey asking about my experience. Basically I got a big middle finger for asking where my stuff is.
Crossing the 1 month threshold is a new one, and last night I got an email from them apologizing for the delay for those orders, and instructing me to click a link affirming I still want the item, otherwise they would cancel the orders. (I think this is a throwback to the mail order days before email etc where if a company couldn't deliver a product within a month they had to send the person a postcard asking if they wanted to wait longer or get a refund. But also an "out" for them to not ship something if somebody ignores their email).
I've been trying to order from anywhere else or buying locally so long as I could accept the financials of doing so, as almost everybody else ships within a day of receiving the order, but at this point some of the things I ordered from Amazon with no ship date in sight are delaying projects I need to make progress on. So today I tried chatting with an associate.
"As per here, upon placing the items on the Month of March, there's an issue of delay from the items. If the item isn't readily available in the nearest fulfillment center, we need to obtain it from another fulfillment center and it takes additional time to ship your package."
"Yes, I totally understand your frustrations, Terracore. However, as you may know, upon placing the order, the availability of the item depends on the customer who's also placed the item on the same date or time. To the growth of Amazon, we strive to maintain the best service we can provide to our valued customers. In this case, my apologies for causing such inconvenience to you.
But thank you for bringing this to our end, it definitely help us to improve our service. We'll take appropriate action on each and every factor which cons-equated for this failure of our standards.
However, as of the moment, to be honest with you, the availability or the information of the item's shipping is not within my reach. So I am humbly asking you if you are still willing so give us a chance to deliver the item or would you like me to help you to check similar items with different seller?"
[check similar items with different seller]
(No other sellers.)
"Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment."
.........
"I can see that you're contacting us with orders that hasn't been processed yet"
"Upon checking those package hasn't been processed yet. We encounter delay on those packages. You may try to cancel the order and try to reorder...I'm not sure what causes the delay. The problem here is that there's a possibility that the order may not go through...there's a possibility that the package might be stock in the shipping process"
Is there somebody who does know why I'm not getting my stuff?
"I'm sorry but no one will be able to give more about aobu the packages"
The chat window then closed and went to a survey asking about my experience. Basically I got a big middle finger for asking where my stuff is.