10-10-2007, 05:43 PM
We've bought 2 washers from our local Sears - naturally, neither was in stock. In both cases we were able to wait rather than switch to an "available" model. The 1st was slightly better than basic top loaded - has performed well for last 2 years. The second was the HE4 Frontloader (and dryer). These are for the new house and aren't quite installed yet - but we are looking forward to them.
In addition to talking with the manager, who might compose a nicely worded account for the website customer service http://www.sears.com/shc/s/nb_10153_1260...?adCell=A3
Last Memorial Day, I drove to Konaside Lowes, looking to make a couple of specific purchases. One item was listed as available on the website, but noone come find one once I was in the store. When I returned home, I emailed Lowes customer service. I felt it was be a venting exercise at best, but actually I was contacted by Lowes and they sincerely wanted a positive resolution. Bottom line, I got the next item received and at a better price than the original.
BTW, isn't Sears partnered with KMart, not Walmart?
David
Ninole Resident
In addition to talking with the manager, who might compose a nicely worded account for the website customer service http://www.sears.com/shc/s/nb_10153_1260...?adCell=A3
Last Memorial Day, I drove to Konaside Lowes, looking to make a couple of specific purchases. One item was listed as available on the website, but noone come find one once I was in the store. When I returned home, I emailed Lowes customer service. I felt it was be a venting exercise at best, but actually I was contacted by Lowes and they sincerely wanted a positive resolution. Bottom line, I got the next item received and at a better price than the original.
BTW, isn't Sears partnered with KMart, not Walmart?
David
Ninole Resident
Ninole Resident