Inter-Island Airfare alert

[Carolann R]

I worked for several years for a Major Airline in Phoenix. Mesa Airlines has done commuter flights into places that major airlines could not be bothered to go. Small airports in EVERY state on the Mainland. As a result of a commuter partnership with Mesa, our ability to provide service to customers in hundreds of smaller venues (like Grand Junction, Colorado) was possible. I have friends that work for Mesa and are happy doing so.

The hard work of an entire company and its dedicated employees cannot be judged solely by the actions of an executive with a social problem.

My husband and I missed a flight last year from Hilo that would connect us to our flight in HNL and take us home (now we live in Puna) to Arizona. The missed flight was due to a Hawaiian Airlines employee misquoting us the departure time of the flight. No other flights but a flight with Aloha would get us to HNL in time to catch our PHX flight. Aloha gladly helped by charging us $175 EACH one-way to HNL! I wrote them a letter and they completely ignored it. However, when I wrote to Hawaiian Airlines about their employee, they did call me immediately and sent us vouchers and did all they could to repair the financial damage they caused.

"What you do speaks so loudly, I can't hear what you say..."

Carrie

If you want others to be happy, practice compassion. If you want to be happy, practice compassion. ~Dalai Lama