02-10-2009, 05:48 AM
I have been waiting for a few days before responding. I want to thank everyone for taking the time to write in, many mahalo’s to all.
I believe that the airlines are programed to respond to all complaints and placate the complainer. Hawaiian knows after researching my wife’s ticket information that she is traveling on a corporate ticket. That means that she is flying under the Kaiser umbrella of insurance travel. We pay for insurance and Kaiser makes the determination if Barbara should fly to Honolulu or not. Hawaiian is aware that Barbara’s ticket is payed for by our insurance so why not offer her a price reduction, she won’t use it anyway. Dose anyone think that she is going to fly over to Honolulu just for the fun of it?
This is simply a meaningless gesture and has been made with the absents of good faith. The only thing undisputable on all of this is that they have acknowledged a short coming in their organization and “said” they want to ameliorate on it. Do I believe it. In a word, “NO”, it will be business as usual.
I intend to take no further action against Hawaiian, nor will I demand to fly another airline when needed. What I will do is take their advise and bring it to the attention of their, Complaints Resolutions Official [CRO] at the time, should it be necessary.
I intend to give Barbara’s “free” fifty dollar discount to Kaisers insurance broker so that they can receive the discount on her next flight.
On a short airline note:
Flying Aloha the flight attendant crammed a bag in the overhead and cracked a lense on my Neptune sunglasses in my carry-on. You could hear the crack as it happened and I showed her the broken pair. She said fill out a form and we’ll get you a new pair [$130.00] After six months with little to no response they sent me a check for $30.00 saying that they only cracked one lense and the Neptune company is now out of business. Go figure.
The Lack
I believe that the airlines are programed to respond to all complaints and placate the complainer. Hawaiian knows after researching my wife’s ticket information that she is traveling on a corporate ticket. That means that she is flying under the Kaiser umbrella of insurance travel. We pay for insurance and Kaiser makes the determination if Barbara should fly to Honolulu or not. Hawaiian is aware that Barbara’s ticket is payed for by our insurance so why not offer her a price reduction, she won’t use it anyway. Dose anyone think that she is going to fly over to Honolulu just for the fun of it?
This is simply a meaningless gesture and has been made with the absents of good faith. The only thing undisputable on all of this is that they have acknowledged a short coming in their organization and “said” they want to ameliorate on it. Do I believe it. In a word, “NO”, it will be business as usual.
I intend to take no further action against Hawaiian, nor will I demand to fly another airline when needed. What I will do is take their advise and bring it to the attention of their, Complaints Resolutions Official [CRO] at the time, should it be necessary.
I intend to give Barbara’s “free” fifty dollar discount to Kaisers insurance broker so that they can receive the discount on her next flight.
On a short airline note:
Flying Aloha the flight attendant crammed a bag in the overhead and cracked a lense on my Neptune sunglasses in my carry-on. You could hear the crack as it happened and I showed her the broken pair. She said fill out a form and we’ll get you a new pair [$130.00] After six months with little to no response they sent me a check for $30.00 saying that they only cracked one lense and the Neptune company is now out of business. Go figure.
The Lack