04-16-2009, 05:05 AM
Jerry is so right about the local package. It is the other cable channels that are off in time.
Jerry, I have to say that Oceanic's customer service here in Hawai'i is excellent. So good that I ended up switching my phone from Hawaii Telcom to them. Sometimes the phone lines get busy, if there's a problem, but they have a feature where they call you back when it's your turn so you don't have to hold.
Also they are very good at troubleshooting the DVR's over the phone. They can "see" everything going on with your box in the office, and can reset it from there, etc.. I don't think DISH can do anything remotely, but haven't had them since 2003 (and in 2007 with a short sublet I did).
I wasn't happy with DISH's service and the way they subcontract with a local company in such a way that the parent company blames the subcontractor and vice versa. In the one experience I had where I needed service this happened to me.
Part of my problem with DISH was that I moved. If you know you aren't going to move the contract isn't an issue. With cable it's easy to move. You just take your box with you.
Jerry, I have to say that Oceanic's customer service here in Hawai'i is excellent. So good that I ended up switching my phone from Hawaii Telcom to them. Sometimes the phone lines get busy, if there's a problem, but they have a feature where they call you back when it's your turn so you don't have to hold.
Also they are very good at troubleshooting the DVR's over the phone. They can "see" everything going on with your box in the office, and can reset it from there, etc.. I don't think DISH can do anything remotely, but haven't had them since 2003 (and in 2007 with a short sublet I did).
I wasn't happy with DISH's service and the way they subcontract with a local company in such a way that the parent company blames the subcontractor and vice versa. In the one experience I had where I needed service this happened to me.
Part of my problem with DISH was that I moved. If you know you aren't going to move the contract isn't an issue. With cable it's easy to move. You just take your box with you.