06-09-2009, 08:03 AM
Glad to read the communications, as my only purpose now is to prevent others from such a nightmare. Got a call from a gal @ Hawaiian Telcom's Customer Relations Department today. She only referred to the BBB complaint. She told me that the reference numbers Hawaiian Telcom provided me were mysteriously pulled from the system. She agreed that there was no excuse for such unprofessional avoidances (not answering my calls + no response to the BBB complaint) and intends to help the company understand that they have a dysfunctional system for determining who is eligble for DSL from the Honolulu offices.
As for the cell phone air card, it saved me. I use AT&T and am a fan of their professional customer service. But from reading above, it seems other companies provide systems without the limitations I have. My business requires lots of uploads and downloads. It's like wondering if you should flush the toilet when you know you're running out of water!!!
Delia Montgomery
d/b/a Chic Eco
Environmental Fashion & Design ~ Consultant & Broker
www.ChicEco.com Info@ChicEco.com
As for the cell phone air card, it saved me. I use AT&T and am a fan of their professional customer service. But from reading above, it seems other companies provide systems without the limitations I have. My business requires lots of uploads and downloads. It's like wondering if you should flush the toilet when you know you're running out of water!!!
Delia Montgomery
d/b/a Chic Eco
Environmental Fashion & Design ~ Consultant & Broker
www.ChicEco.com Info@ChicEco.com
Delia Montgomery,
Environmentalist
Environmentalist