Posts: 1,930
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Hawaiian Electric billing is pretty bad. I have had a few odd billing events, that is why I know anything above simple collecting at the HELCO Hilo office gets any billing discrepancy kicked up to HECO in Honolulu. From there, mass confusion can start. A large part of this was finding out HECO in Honolulu does their reviews manually by hand. Apparently, they have the same technophobia their customers have, and their billing system is archaic and obsolete. That, and they have central billing authority on Oahu, understandable in the stove-pipe era they are locked into.
"This island Hawaii on this island Earth"
*Japanese tourist on bus through Pahoa, "Is this still America?*
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quote:
Originally posted by pahoated
quote:
Originally posted by rainyjim
Angry man posts again.
Thanks for the warning that you are back.
"This island Hawaii on this island Earth"
Nice try. We all know you're the angry man. Angry and in denial apparently.
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I've been round and round with the Company from Hell. Every time there's an issue it seems like they go out of their way to make it as difficult
as possible to resolve. No matter how simple the problem.
One Thing I can always be sure of is that things will never go as expected.
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Not only did they mail their disconnection notice 8 days after our "respond by" date, their letter actually says that we owe them -2 cents (which would mean that they owe us two cents). Look at it again
http://www.e-z-caps.com/images/HELCOSUCKS.jpg
How is anybody supposed to "do the right thing" with their system?
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It sounds like they were charging you $16 because they had to return $0.02 to you.
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"absolute, irrefutable proof that Helco is Satan"
terracore, this post has a great title! And thank you for sharing this ordeal with us!
He who hoots with owls at night cannot soar with the eagles in the morning.
He who hoots with owls at night cannot soar with the eagles in the morning.
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Apparently I am not the only one who has had this problem! Look at their wiki page at
http://en.wikipedia.org/wiki/Hawaiian_El...Industries Look at the section titled "Diabolical Dividends"
Oh, and in case their damage control people change it, I took a screen shot of it:
http://www.e-z-caps.com/images/HELLCOwikipedia.jpg
