11-09-2010, 04:19 AM
Toni, once you spoke to someone at the card service center, they should have lifted the hold and let the charge go through. CU Hawaii, like most smaller financial institutions, farms out their card service to another company, so I suggest you call someone here in Hilo who manages that relationship. While is is possible that the second and third attempts were due to something at the vendor's end, it seems more likely that the hold was not lifted properly. I appreciate the card companies' efforts to protect us, but I wish they would all use the "call center" prompt at the vendor's terminal instead of "declined." I worked for a while at a company that accepted cards, and we knew "call center" generally meant security questions and not an over the limit situation.