12-19-2010, 12:52 AM
windows XP or 7 ...
Start windows in Safe Mode press F5 key many times after bios screen
Brings up a menu , choose Safe Mode alone (no recovery console or networking )
It will ask for administrator password ..If you get to desktop click on Help and Support ,click search & enter System Restore ,Choose System Restore in Safe Mode,follow directions , if system restore has been turned on it will bring up a calendar ,pick the most recent date that the computer worked properly.
If this does not work we will have to use a couple of other programs ...2 that I have had much success with are Combofix & Malwarebytes..let us know if system restore does not work & we will walk you through the next step.
Start windows in Safe Mode press F5 key many times after bios screen
Brings up a menu , choose Safe Mode alone (no recovery console or networking )
It will ask for administrator password ..If you get to desktop click on Help and Support ,click search & enter System Restore ,Choose System Restore in Safe Mode,follow directions , if system restore has been turned on it will bring up a calendar ,pick the most recent date that the computer worked properly.
If this does not work we will have to use a couple of other programs ...2 that I have had much success with are Combofix & Malwarebytes..let us know if system restore does not work & we will walk you through the next step.