12-21-2010, 12:48 PM
Thanks Konadave for your comments, Merry Christmas and a Happy NewYear to you!
quote:
Originally posted by konadave
I have a home loan with BofA. The property is an investment property out of state (AZ). I obtained the loan thru a broker who sold it to Countrywide. Then of course BofA bought all of Countrywide's loans. I put 50% down on the house and now the value of the house is at par with what I owe. Not whining or complaining just stating fact. Have never missed nor been late with a payment. I have been told by another bank that I qualify for a HARP loan on the property. When I attempted to call BofA to inquire how much I could lower my payments with a HARP loan I spent over two hours and was sent on 8 different wild goose chases trying to find the right person to talk to. Seems that BofA has a different set of phone numbers (some don't even work) and a different department to deal with all of us ex-Countrywide customers. In the end the last person told me to call the first number I tried which means I had come full circle with them. Needless to say I gave up trying. BTW, I got the first number from a letter they continually send me telling me I can lower my payments.
Recently, due to the lower valuation of the home the property tax payments have gone down. And in return BofA sent me a check out of my escrow account for overpayment. And they have lowered my monthly payments based on the revised tax payments.
This is the only experience I have with BofA loan department. While I lived on the mainland I used BofA as my bank for over 15 years. Due to some underhanded tactics and then poor customer service I dumped them and swore I would never go back.
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