Friend moving to Big Island...needs to buy a home

[KeaauRich]

Orchidland, just chill, huh? I used to be the contact person to respond to consumer complaints filed through a regulatory agency. All regulatory agencies (government and professional) must investigate and serve every complaint, no matter how legit. No company or employee is perfect, and sometimes customers are wrong - so until a complaint has been investigated, wrongdoing proved and penalties assessed, it is unfair to assume the recipient of the complaint has done anything wrong. If a complaint is listed as pending, it just means someone is dragging their feet in investigating -- which is a disservice to the one accused, because people like you assume that if a complaint is filed, it must mean the consumer is right and the company is wrong. Often the recipient of the complaint will settle the problem even if the customer is wrong in the name of good customer relations or because settling is cheaper and easier than proving yourself right. In the end, consumers should investigate the record, keep things in context, and then decide whether or not to do business with a company or individual.

I agree that John's final response could have been more diplomatic, but you attacked him with both barrels for no good reason, IMO