11-13-2011, 06:12 AM
quote:
Originally posted by hikatz
Read your meter, put down numbers, date and time of reading.
Call Helco Monday, billing dept #969-0142 ask for Richard and explain the
situation. If he can't help you he should be able to tell you who to call.
Same thing happened to us, they can make the correction there or send someone
out to reread the meter. If there is an error they will send out a corrected bill!
Exactly! We did the same thing but I couldnt figure out the reading so the clerk told me to take a pic upclose so they could see #'s and I emailed the pic to HELCO (Yes Richard I think) and they fixed it. It was about 28% higher than our typical reading so the next month our bill was low - but averaged over the two months it was normal.
One time, there were quite a few wrong readings in our neighborhood, and they sent another rep out to re-read them. Their line seems to be about 30-40% (? cant remember exactly) - if the bill is 30-40% more or less than normal, they come out without a call to double check.