09-05-2012, 02:44 AM
Thank you, Mella l 
I worked with Ruth who owns Akonapet and she is a very nice lady. I lived in a very rural area on the mainland and when it came time for THE DAY my cats had to fly, I drove them 300 miles to Portland, stayed one night in nearby motel and delivered the cats at 6AM to Hawaiian Cargo. The cargo lady couldn't find the paperwork, told me they did not have boarding papers for the cats and basically told me there was nothing she could do.
I called Ruth (3AM HST) and she immediately gave this woman the information and proof of purchase of the tickets. The cargo lady obviously had the attitude, "Just let me sit here and get my paycheck and you go away". Cargo lady finally went in back room and came out with another cargo lady. Problem solved! Paperwork right there, no problem. Sadly I had to call Ruth and wake her up however. Ruth was cheerful and concerned and followed up with the company to complain about the counter help at the airport.
She's in a business trying to make a profit. If you are trying to save on the expense of moving to Hawaii, don't use her. But I will vouch for her compassion for the animals you put in her hands. I knew up front what the expense was and I made my choice to use her.
I worked with Ruth who owns Akonapet and she is a very nice lady. I lived in a very rural area on the mainland and when it came time for THE DAY my cats had to fly, I drove them 300 miles to Portland, stayed one night in nearby motel and delivered the cats at 6AM to Hawaiian Cargo. The cargo lady couldn't find the paperwork, told me they did not have boarding papers for the cats and basically told me there was nothing she could do. I called Ruth (3AM HST) and she immediately gave this woman the information and proof of purchase of the tickets. The cargo lady obviously had the attitude, "Just let me sit here and get my paycheck and you go away". Cargo lady finally went in back room and came out with another cargo lady. Problem solved! Paperwork right there, no problem. Sadly I had to call Ruth and wake her up however. Ruth was cheerful and concerned and followed up with the company to complain about the counter help at the airport.
She's in a business trying to make a profit. If you are trying to save on the expense of moving to Hawaii, don't use her. But I will vouch for her compassion for the animals you put in her hands. I knew up front what the expense was and I made my choice to use her.
He who hoots with owls at night cannot soar with the eagles in the morning.