01-31-2013, 07:08 PM
Just to pile on the negative comments re: Pineapples, after our abysmal experience there (described in the other thread Carey listed), I went to Pineapple's website and clicked on the "Contact Us" link. The page stated "We'd love to hear from you!," so I wrote a long polite letter describing our visit and how disappointed we were with the entire experience. It's been over a month now, and I have yet to receive any type of response or acknowledgment from management. Trust me, I wasn't looking for a free meal or anything, but a simple "We're sorry" would have been nice. Clearly they don't have any inkling of what customer service is all about, which is why I still predict they won't be around long.