04-11-2017, 02:24 PM
We've had Aloha Broadband since moving here in 2013. Up until about 2 months ago their service was generally reliable, consistent, and fast enough for everyday use. We live half way between Pahoa and Kapoho, and the tower directly up the hill from our house. The past couple of months it's been all over the place from (occasionally) max speed of 5 Mbps all the way down to 0.3 Mbps (virtually crawling). It's worse in the afternoons, but this can happen any time of day or night. I check their updates on Facebook but there's nothing posted recently. When I call tech support they find nothing wrong or they're getting ready to send a tech out and suddenly it's going faster again. Today the tech support lady (not in Hawaii) told me they were "doing maintenance" on the tower and it should be resolved shortly. Is it possible they've limited out capacity and just aren't fessing up? Others having similar issues in the area?