Hawaiiantel com Landline

[Shoresresident]

I live on Popaa in Hawaiian Shores and has not had my hawaiiantel phone on for a while now. My dad lives on moano in the Shores and they have had phone for three days now. The weird thing is that my phone rings and the caller id tells me whos calling and when I pick it up there is nothing but static.
I have called hawaiian tel they said it was a regional office problem and when they fixed it hawaiian tel would call me which they did call this morning but I cant take the incoming calls. Makes no sense just wondering if anyone else is getting this problem?