11-29-2014, 09:21 AM
For an idea of the type of folk who like to write incorrect and malicious reviews, here's a list of those who have written on TA about the rentals I manage:
1. Russian scammers(what a nightmare) demanding extortion funds or they would flood TA and Google reviews enough to scare away business.
2. Thieves. People who walked away with belongings and thought a bad review would cover their tracks.
3. Vandals, I've had 2 on separate occasions, both Phd's employed by State universities. Same rationale, cover their tracks. Who would have ever thought?? When they party, lots of things break.
4. Recently had the threat of being "ruined on the internet" if I did not give a 100% last minute refund to someone frightened by the lava flow. Seeing how frightened she was, I changed my refund policy from 50% for 14 days or less before arrival to a $35 processing fee for those who are frightened by the lava when there are absolutely no issues at the rental prohibiting the potential renter from coming, staying and enjoying themselves. Wasn't good enough, she demanded full refund last minute immediately to her credit card or else.
Airbnb intervened, she got a full refund. I then raised hell with Airbnb mgmnt to the point of expecting to be kicked off the site. I had had my fill with TA, enough is enough. Instead they added a new reconciliation procedure regarding refunds using a mediator to their website and thanked me for my passionate emails and awarded me credit to cover her entire bill to use at any Airbnb rental internationally.
That's what a responsible company does....they listen, think, create and respond accordingly. I don't that renter she deserved a full refund after her vicious threats posted on airbnb message service however Airbnb mgmnt said they wanted to protect me. Some compromises you live with but don't like.
Ok TA, it's your turn to step up to the plate. We are watching.....
First clean up your DE department and post apologies to all business owners and resident of Puna.
1. Russian scammers(what a nightmare) demanding extortion funds or they would flood TA and Google reviews enough to scare away business.
2. Thieves. People who walked away with belongings and thought a bad review would cover their tracks.
3. Vandals, I've had 2 on separate occasions, both Phd's employed by State universities. Same rationale, cover their tracks. Who would have ever thought?? When they party, lots of things break.
4. Recently had the threat of being "ruined on the internet" if I did not give a 100% last minute refund to someone frightened by the lava flow. Seeing how frightened she was, I changed my refund policy from 50% for 14 days or less before arrival to a $35 processing fee for those who are frightened by the lava when there are absolutely no issues at the rental prohibiting the potential renter from coming, staying and enjoying themselves. Wasn't good enough, she demanded full refund last minute immediately to her credit card or else.
Airbnb intervened, she got a full refund. I then raised hell with Airbnb mgmnt to the point of expecting to be kicked off the site. I had had my fill with TA, enough is enough. Instead they added a new reconciliation procedure regarding refunds using a mediator to their website and thanked me for my passionate emails and awarded me credit to cover her entire bill to use at any Airbnb rental internationally.
That's what a responsible company does....they listen, think, create and respond accordingly. I don't that renter she deserved a full refund after her vicious threats posted on airbnb message service however Airbnb mgmnt said they wanted to protect me. Some compromises you live with but don't like.
Ok TA, it's your turn to step up to the plate. We are watching.....
First clean up your DE department and post apologies to all business owners and resident of Puna.