Amazon S-L-O-W shipping

[Lin W]

Just got off the phone with Amazon "customer service." I placed an in-stock, four-item, all-Prime, $185 order on 7/29 and received an immediate email confirming that order and giving an arrival date of Tue, 8/4. Today is 8/5 and so far it hasn't even shipped. I pay with my Amazon store card for the 5% reward, then pay it off as soon as the charges hit. This time, during the time since I ordered, Amazon arbitrarily upped my store card limit without my asking so there's way more credit there than I'll ever use. Now, after 20 minutes listening to a CS agent blather about not being able to figure out why the order hadn't shipped, why the four items ordered had been split into six shipments, and then telling me that they were holding it up waiting for payment to go through, I lost it and demanded a supervisor. A few more minutes on hold and I talked to a supervisor who was also unable to figure out what was going on but promised that the entire order would ship today, that he would follow up with a phone call tomorrow to confirm shipment, and offered me $30 off the order for my trouble. He did say that it would be standard shipping and take two days so I'm assuming Amazon Prime standard shipping is the two-day FedEx same as always? Hard to pin any of them down to a firm answer about anything. Guess there's nothing else to do but wait for the follow-up call tomorrow and, hopefully, delivery by Friday.

FYI, there's a new online service challenging Amazon, supposed to be 30% cheaper and way faster. It's called Jet (jet.com) and is getting great reviews. Not sure how it works quite but something about the more you buy the more you save? Unfortunately, since they're just starting up, they don't service Hawai'i yet but if they're as good as reported, it won't be long 'til they're big enough to include the usual exclusions; i.e, Hawai'i, Alaska, PO Boxes and APO addresses, etc. Something to keep an eye on for the future.





I don't know how I got over the hill without getting to the top.