03-08-2006, 02:04 PM
JM my husband had to wait almost 7 weeks for his truck and after several phone calls found out it was in HNL and had been there for almost a month! Apparently SOMEone had to rip out his wires to turn off the alarm (which had already been deactivated) and when the truck finally got here, they told him he would need to call a wrecker to move it! Sometimes it helps to have a temper because that is what it took to get them to pay for the wrecker to the Toyota dealership and to pay for what they broke. The guy on the phone tried to weesel out of it saying the truck had mechanical problems when it was delivered and that they were not responsible. Having rode all the way from Bush Intercontinental in Houston (he picked me up after work and we hit the road) I can attest that it ran just fine all the way to Long Beach and the alarm never made a peep. Call the person you dropped it off to (I think you have a contact person for the whole way, it's on your paperwork) and find out exactly where your car is, bug 'em untill they do their job. Nine months later my truck got here in a little over a week. No rhyme or reason to explain how they operate. Good luck and keep calling them untill you get satisfaction. pj