11-05-2017, 04:22 AM
quote:
Originally posted by terracore
I tried that too. I wound up having to contact one of their executives. That was a few years ago for regular DSL. Their lookup tool has been improved since then.
I disagree, as I strongly believe their public facing online qualification tool remains crap. I'll give two examples of why I feel this way.
1. I know someone who lives in Kahuku Country Estates qualifies for FTTP service, and is slated to get it installed in the next two weeks.However, the online qualification tool says its not available. He did receive a phone call from Hawaiian Telcom sales saying it was available though.
2. I had to e-mail a Hawaiian Telcom sales rep to access their internal qualification tool to see if Hawaiian Telcom offered DSL at my brother's address in HOVE. Their public facing system said only landline service was available. As it turned out, DSL was available.
I e-mailed the same sales rep to check on FTTP service in HOVE. He said the system was updated to reflect the changes. If the system recognizes your address in Naalehu instead of Captain Cook, then you should have FTTP service. However, that doesn't seem to be case (Please refer to example #1).
These examples that I cited occurred recently and within the last year.