12-02-2017, 06:06 PM
Just an update for potential Hawaiian Tel high speed/fiber internet customers. The new service requires a new drop line from the pole to your premises, and if the fiber installer can't walk under your existing drop line from end to end (i.e if it goes through tree branches, etc.) they will tell you you need to clear the way for them and then reschedule installation. Also, if installation of the interior box requires the installer to navigate an attic, there must be a solid path for the installer to traverse (they will not walk on the attic joists.
The installer who visited us today says they have a list of 200+ fiber installs lined up and a significant percentage of them are being delayed because of lack of site prep. Of course, the reps who take the orders do not explain any of this (and in our case, we got less than 23 hours notice that a crew would be installing our new drop in anticipation of the final installation next week). So like the Boy Scouts, you are urged to "be Prepared"
The installer who visited us today says they have a list of 200+ fiber installs lined up and a significant percentage of them are being delayed because of lack of site prep. Of course, the reps who take the orders do not explain any of this (and in our case, we got less than 23 hours notice that a crew would be installing our new drop in anticipation of the final installation next week). So like the Boy Scouts, you are urged to "be Prepared"