09-03-2018, 10:47 AM
Hawaiian Telcom
The sellers currently have it installed in the home. When I phoned HT, they told me there are "not any portals available". I mentioned that the sellers currently have service, and was told when they cancel, "the first person to call will get it". There is no waiting list, no good customer service in this regard. We heard this same lame policy 8 years ago when buying our first home! It is amazing to me that in all of that time HT has done nothing to meet demand and growth in Puna, especially in the big and popular HPP subdivision. That's bad.
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Here is how to do it...
You inform the seller of the house that cancelling that service will cancel your purchase. Instead, you do a transfer - Hawaiian Telcom does this all the time. I have done it 3x over the years. This way you keep the port tied to the house.
The sellers currently have it installed in the home. When I phoned HT, they told me there are "not any portals available". I mentioned that the sellers currently have service, and was told when they cancel, "the first person to call will get it". There is no waiting list, no good customer service in this regard. We heard this same lame policy 8 years ago when buying our first home! It is amazing to me that in all of that time HT has done nothing to meet demand and growth in Puna, especially in the big and popular HPP subdivision. That's bad.
----------
Here is how to do it...
You inform the seller of the house that cancelling that service will cancel your purchase. Instead, you do a transfer - Hawaiian Telcom does this all the time. I have done it 3x over the years. This way you keep the port tied to the house.