05-03-2019, 03:07 AM
When the lower portion of my tank rusted out, I decided to have Island Catchment replace my entire tank, pad and liner. They removed and installed the tank in about six hours without any issues.
When the water truck arrived to fill the tank, it messed up my yard due to driver error. The crew called the owner to advise him of the situation who then spoke with me. He didn’t hesitate for one second in asking me what they can do to fix the problem. Problem solved!
Mistakes happen, but accountability is rare. They took care of the situation very rapidly.
To this day, I will not buy my filters on amazon at a cheaper price, only Island Catchment due to how they handled the problem.
Hope this info helps
When the water truck arrived to fill the tank, it messed up my yard due to driver error. The crew called the owner to advise him of the situation who then spoke with me. He didn’t hesitate for one second in asking me what they can do to fix the problem. Problem solved!
Mistakes happen, but accountability is rare. They took care of the situation very rapidly.
To this day, I will not buy my filters on amazon at a cheaper price, only Island Catchment due to how they handled the problem.
Hope this info helps